These terms apply to all private transfer services booked through our website or via WhatsApp. Please read carefully before confirming your booking.
1. Booking Confirmation
- All bookings require full payment in advance to confirm.
- Once payment is received, your vehicle will be reserved, and we’ll send your driver details.
- We recommend booking at least 3 days in advance, especially during weekends or holidays.
2. Pickup & Drop-Off
- Pickup is available from all major areas in Phuket, Krabi, and Donsak – including hotels, private villas, and airports. Whether you’re arriving at Phuket Airport, Krabi Airport, or staying near Donsak Pier, our driver can meet you at your location.
- Drop-off available in Phuket, Krabi, Surat Thani (including Donsak Pier), and other listed destinations.
Hotel Pickups
– The driver will wait up to 15 minutes from the confirmed pickup time.
– If you’re running late, please contact us via WhatsApp as early as possible.
Airport Pickups
– We monitor your flight status and will wait up to 2 hours after landing.
– If you experience delays at immigration or baggage claim, just message us — our team is available to assist you.
3. Flight Changes
- Please inform us at least 24 hours in advance if your flight schedule changes.
- If not informed in time, the driver may be unavailable and your booking may be considered a late cancellation (non-refundable).
4. Child Seats
- Child seats are available upon request for 300 THB per seat.
- Seats are limited — please let us know in advance if you need one.
5. Cancellations & Refunds
Free cancellation is available if requested at least 48 hours before the scheduled pickup time.
No refund will be provided for:
• Cancellations made less than 48 hours before pickup
• No-shows at the pickup location
• Late-notified flight changes that prevent proper rescheduling
No-show Conditions:
- Airport Pickup: If we cannot contact you within 2 hours after landing, and there’s no update from your side, the booking will be marked as a no-show.
- Hotel/Villa Pickup: If the driver waits more than 15 minutes beyond the scheduled time without communication, it may be considered a no-show.
6. Amendments
- Changes to pickup time or location must be requested at least 48 hours in advance, and are subject to availability.
7. Support
- We offer 24/7 WhatsApp support until you arrive safely at your destination.
- If you can’t find our welcome staff at the airport, contact us immediately.
- We have team members stationed at both Domestic and International terminals to assist you.
8. Important Notes
- All rides are 100% private — no shared vehicles.
- No detours or tourist stops — direct hotel/airport transfers only.
- Prices are all-inclusive — fuel, tolls, and parking fees are already included.
📩 Need Help?
For questions, changes, or cancellations, contact us anytime via WhatsApp:
Click here to chat
Also see:
→ FAQs for Phuket Airport Transfers
→ FAQs for Phuket to Krabi Transfers
→ FAQs for Donsak Pier Transfers